Answers to the questions we are asked most often — about ordering, delivery, product authenticity and using Ayurvedic preparations safely. If your question is not here, message us on WhatsApp or email support@ayurvedanexus.com.
Orders and Payment
How do I place an order?
Add the products you want to your cart and complete checkout. For items marked “Available via consultation”, contact us instead — we will confirm availability and pricing before you order.
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available across India. You can also pay online at checkout.
Can I order over WhatsApp?
Yes. Message us on +91 7058958859 with what you need. This is the quickest way to order if you would like guidance on which product suits you.
Can I place a bulk order?
Yes. Use our Request a Quote page for bulk or wholesale enquiries and we will respond with pricing.
Why do some products not show a price?
A small number of items are offered on a consultation basis rather than direct purchase. For these, get in touch and we will advise on suitability and price.
Shipping and Delivery
Do you deliver across India?
Yes. Ayurveda Nexus ships to addresses across India from our base in Talegaon Dabhade, Pune, Maharashtra.
Is shipping free?
Shipping is free on orders above ₹2000. Below that, standard charges apply — these are shown at checkout before you pay. Full details are on our Shipping Policy page.
How long does dispatch take?
Orders are typically dispatched within 1 to 3 business days. Delivery time after dispatch depends on your location.
How do I track my order?
You will receive tracking details once your order is dispatched. If you have not received them, message us on WhatsApp with your order number.
Returns and Refunds
Can I return a product?
Yes, within the window and conditions set out on our Return and Refund Policy page. Please read it before raising a request, as some categories have restrictions.
What if my order arrives damaged?
Contact us within 48 hours of delivery with photographs of the package and product. We will arrange a replacement or refund.
Can opened products be returned?
For hygiene and safety reasons, opened consumable and personal care items generally cannot be returned. Our Return and Refund Policy sets out the exact terms.
Products and Authenticity
Where do your products come from?
We source from established Ayurvedic manufacturers, including Asclepius’s Wellness, Element Wellness, Magdum Vednich and Sahyadri Agro. We do not manufacture our own products — we stock brands with an existing track record.
How do I know the products are genuine?
Every product we list is sourced directly through authorised channels and arrives sealed in its original manufacturer packaging with batch and expiry details printed on the pack. If anything about a delivery looks wrong, contact us before using it.
What is the shelf life?
Expiry dates are printed on each pack. We dispatch stock well within its shelf life. Store products as directed on the label — most Ayurvedic preparations keep best in a cool, dry place away from direct sunlight.
Can I take Ayurvedic products alongside prescribed medication?
Speak to your doctor first. This is not a question that can be answered generally. Some herbs interact with prescribed medication — for example, herbs traditionally used in metabolic wellness can affect blood glucose, which matters if you take diabetes medication. Always tell your treating physician what you are taking.
Should I stop my prescribed medication if I start an Ayurvedic preparation?
No. Never stop, reduce or delay prescribed medication without speaking to the doctor who prescribed it. Ayurvedic wellness practices can sit alongside medical care, but they do not replace it.
Are these products safe during pregnancy or breastfeeding?
Consult a qualified Ayurvedic practitioner or your doctor before using any herbal preparation during pregnancy or while breastfeeding. Many herbs are not advised in these periods.
Can I give these products to children?
Consult a paediatrician or qualified Ayurvedic practitioner first. Children’s needs differ significantly by age and weight, and no general assurance of suitability can be given. Honey, in particular, should never be given to infants under one year.
How long do Ayurvedic preparations take to work?
In traditional practice, Rasayana and similar preparations are taken consistently over weeks rather than as a quick remedy. Individual experience varies with diet, sleep, activity and constitution. Anything promising rapid results should be treated with caution.
Do Ayurvedic products have side effects?
Any substance that has an effect can have side effects. Herbs are no exception. Follow the dosage on the label, do not exceed it, and stop use and consult a doctor if you notice any adverse reaction.
When should I see a doctor instead?
For any persistent, severe or worsening symptom, and for anything involving the eyes, breathing, chest pain, unexplained weight loss or bleeding. Wellness products are not a substitute for diagnosis. If you have symptoms that concern you, please see a qualified physician promptly.
Yes. Message us on WhatsApp describing what you are looking for and we will guide you on which products may suit. For any medical concern, please consult a qualified practitioner or physician.
Where are you based?
Talegaon Dabhade, Pune 410507, Maharashtra, India. We are an online store and ship across the country.
Can I sell my products through Ayurveda Nexus?
We work with genuine Ayurvedic manufacturers and AYUSH-licensed brands. See our Become a Seller page.
Disclaimer: Information on this page is provided for general guidance and describes traditional Ayurvedic use. It is not a substitute for professional medical advice, diagnosis or treatment. Nothing here is intended to diagnose, treat, cure or prevent any disease. Consult a qualified Ayurvedic practitioner or registered physician before starting any new preparation.
